Shipping and delivery information
In order to ensure prompt and timely delivery to our valued customers, the Xerjoff e-Boutique use carriers with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped. Shipping and handling charges are payable a part. Tracking your order: In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.
- Shipments to the rest of the European Union take approximately 1-3 working days.
- Shipments to the rest of the world take approximately 7-8 working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team .
Taxes and international customs duties
Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
We do not deliver to RUSSIA
Failure to clear customs
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.